Head of Change Management

COMPANY: Transport for London

JOB TITLE: Head of Change Management

• To define, enforce, implement service improvements and communicate the processes for Service Requests, Technical Change Management, Release Management and Configuration Management in a customer centric manner
• Ultimately responsible for managing the change approval process for both Service Requests and Technical Changes. And for reviewing, impact assessing, approving, scheduling and managing Group Infrastructure and SAP changes and releases
• Management of the teams reporting into me

RELATED QUALIFICATIONS:

• HND in Business Studies
• ITIL foundation
• ITIL Practitioner in Change and Problem Management

WORK EXPERIENCE:

• Service Desk analyst (starting point into IM)
• Incident and Problem Manager experience also so have wide range of ITIL skills so understand the broader ITIL goal
• Change Manager in 3 companies so wealth of knowledge of different change processes
• Change manager in outsourcing company which gave great experience into outsourcing which helped with this role as it is currently an outsourced contract

SKILLS REQUIRED:

• Good communication skills
• Highly developed negotiation and consultation skills, supported by knowledge of the public sector
• A sound knowledge of performance, data and information management
• Able to communicate at all levels of the organization
• Lead by example in terms of behaviours, attitude and commitment to deliver excellence in the results of the programme
• Excellent interpersonal skills

BENEFITS OF THE JOB:

• Potential to improve the services we deliver to our business and visibly see the difference those changes bring and how successful they are
• Working with a fantastic team of passionate people makes coming to work every day worthwhile
• Each day brings a new challenge so you can never get bored of doing the same thing over and over again!
• Helping to shape the view that the business has of our department

CAREER GOALS:

Expanding my department to suit the growing services that we are offering within TfL and also externally.  I strive to improve constantly the services my area delivers to the business.